Important: No returns/exchange will be accepted for products purchased under the Sale/Offer currently running on the website.
Jeyaar.com offers a simple and easy 2-day return policy to our customers. You can conveniently return or exchange any item within 2 calendar days from delivery. Please do not accept any order if seal is broken/unsealed at the time of delivery. All Items are sent with a RETURN Seal tag. All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without Return tags will not be accepted. After us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you, within 2-3 business days (excluding Sunday). Once the item is received by us, we will refund the amount back to you within 5- 7 working days. (Jeyaar Fashion will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays). NOTE: The shipping charge is not refundable.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
The items should be unused and unwashed for hygiene reasons. The product should have the original packaging and tags in place. Items without the original tags will not be accepted. They should be returned within 2 calendar days from the delivery date. In case you receive a damaged/defective, Jeyaar.com should be notified within 24 hours of receipt. We may request you to share snap shot at care@jeyaar.com If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised. Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 24-48 working hours from the date of receiving the items.
Customer Support
For any other queries, you can speak to our customer care team either by calling on 099582 72055 or by e-mailing at care@jeyaar.com.
Please have the below information ready before you call customer care or mention the same in the email:
Order Number Registered E-Mail Id Product Name Pick-Up Address To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
Order Number, Product Name & Return Reference Number Shipping Address: JR House, Gayatri Mandir Street, Dam Road, Bounsi, Bihar-813104
*Please read the return policy carefully before returning an item.
This Return Policy applies to all items purchased directly from jeyaar.com (with the exception of Personalized items, discounted and free gifts, unless there is a product defect) . The policy is subject to change. Hence, please visit our website jeyaar.com for the latest policy.
Exchange
You can exchange an item purchased on www.jeyaar.com with the same item or another item, however, all exchanges are subject to stock availability.
